Daiwa House Industry Social Media Policy

Daiwa House Industry Co., Ltd. (referred to as Daiwa House, the Company, or we) has created a Social Media Policy to guide employees on how to appropriately use the Company's official social media accounts.

I. Purposes

Daiwa House uses social media for the following purposes.

1. Communicate about our products, services, and corporate activities.
2. Inform about our corporate philosophy and approaches and to foster empathy for our brands.
3. Gain insights from stakeholders and use them to develop and deliver better products and services.

II. What to bear in mind when using social media

1. Be aware that social media are a valuable resource for communicating with our stakeholders.
2. Respect the diverse values of social media users, aware that they come from all backgrounds and circumstances.
3. Be aware that social media posts are public and therefore accessible to anyone and everyone.
4. Be aware that social media posts can have significant impact on not only other social media users, but society as well.
5. Be aware that once information appears on social media, it cannot be completely erased from the public record even if deleted. Be careful not to post sensitive information and take care to ensure anything you post is accurate and carefully worded to avoid causing misunderstanding.
6. Errors and inappropriate or offensive language in our communications will be dealt with promptly (e.g., deletion or correction) and in good faith, and we will strive to correct any misunderstandings or misperceptions they may have caused.
7. All posts to and communications on official accounts must be in strict compliance with internal Daiwa House regulations as well as all relevant laws and regulations.

III. Disclaimers

1. Posts appearing in our social media and the information they contain may not represent Daiwa House’s official positions or views. To learn about the Company’s official stances or see its news releases, visit the Company's website at
   https://www.daiwahouse.co.jp/
2. Information posted in our official accounts is current as of its posting and may be changed or deleted without notice.
3. Generally, we are unable to respond personally to comments, posts, or direct messages sent to our social media accounts.
4. Comments and posts appearing in our social media do not necessarily reflect and are not announcements of Daiwa House’s official stances or views.
5. Daiwa House can close any official account at any time without notice.
6. Daiwa House can remove from its social media accounts, and take other necessary action against, any comments or posts that meet any of the following criteria.
   • 1) Infringe on the Company, other users, or third parties, or violate their rights or property.
   • 2) Verbally abuse, insult, or slander the Company, other users, or third parties, or their products or services.
   • 3) Infringe on other user’s or third parties’ privacy, including doxing (revealing personal information such as name, telephone number, and address).
   • 4) Provide false personal information or claim to be someone else by falsely providing their personal information (spoofing or impersonation).
   • 5) Be of political nature, including political advocacy or campaigning.
   • 6) Be of missionary or soliciting nature, including religious propagation and solicitation to join organizations or groups.
   • 7) Be of harmful nature to the Company, other users, or third parties.
   • 8) Be harmful to public order or violate social morals or laws and regulations.
   • 9) Be harmful, obscene, or violent in nature (including inciting violence) contain descriptions of violence.
   • 10) Promote or incite criminal actions or activity.
   • 11) Contain language that may be offensive to other users or third parties, including intentionally malicious or discriminatory language.
   • 12) Impede the operation of the Company’s social media accounts or damage the Company’s credibility.
   • 13) Contain or link to viruses or other harmful software.
   • 14) Constitute public relations, marketing, or advertising materials, solicitation, sales pitches, or other profit-seeking messages.
   • 15) Promotion of or redirects to other websites.
   • 16) Repeated posting of identical comments or content or mass posting, including automated posting.
   • 17) Violation of social media services’ terms of use and other guidelines.
   • 18) Anything the Company deems inappropriate.

IV. List of official accounts

A full list of our official social media accounts is available on the Company's website.

Caution: Please be careful of spoofed accounts.

V. Inquiries

If you have comments or questions about our products, services, or some other aspect of the company, send them to us via the Contact Us section of our website.
We are unable to respond to questions on social media.

Note: See our Privacy Policy to learn how we protect your personal information.

VI. Changes to this Policy

This policy is subject to change without notice. Revisions will be effective as of their posting on our website.