Co-creating a brighter future with our stakeholders

CSR Guidelines 2: We strive to understand requests submitted to our company through dialogue and through our relationships with our stakeholders. As a good corporate citizen, we do our best to respond.

At the Daiwa House Group, we work under the fundamental concept of "Co-creating a brighter future" to meet the expectations and demands of society through active communication with our stakeholders. That philosophy, combined with the spirit of greater harmony, are the ingredients necessary to bring about a sustainable society.

Communication with our stakeholders

Customers
We are sincere in our communication with everyone, and put our full efforts into offering high-quality products and services. We do our best to satisfy our customers and win their trust.

Main responsibilities and issues

  • Honest communication
  • Consideration toward the personal information of our customers
  • Accountability
  • Attitude toward inappropriate requests
  • Restrictions of the provision of gifts

Communication methods

  • Exhibits, Machinaka-xevo
  • Official website
  • Social media
  • Mail magazines
  • Housing consultations and seminars

<Existing customers>

  • Customer consultation counters
  • Customer satisfaction questionnaires
  • Resident surveys
  • Daiwa Family Club
  • okaeri
Shareholders
We seek to enhance our corporate value through our business, and also act proactively to disclose information. Such disclosure of information is provided in a manner that is easy to understand, fair, and at the appropriate timing.

Main responsibilities and issues

  • Maintaining and enhancing the corporate value
  • Fair return of profits
  • Information disclosure at the right time in the right manner
  • Dealing with socially responsible investments

Communication methods

  • General meeting of shareholders
  • Release of financial results, explanations on management policies
  • IR briefings
  • Annual reports
  • IR information website
  • Securities report
Business partners
We value our collaboration and cooperation with our business partners, and work to create appropriate mutual relationships. In line with the principle of free market competition, we work to realize the healthy development of the whole industry.

Main responsibilities and issues

  • Establishing an appropriate relationship with our business partners
  • Prohibiting inappropriate use of the position of superiority
  • Business activity based on the ethics of business
  • Practicing fair and free competition
  • Respect for intellectual properties
  • Appropriate relationships with the government and local administrations

Communication methods

  • Questionnaire toward business partners
  • Partners Hotline
  • Safety and Health Council
  • Announcement of examples of improvements
  • Web REN
Employees
In addition to caring for the health and safety of our employees, we also strive to create an open and fair work environment, and to give every member of staff the opportunity for personal development.

Main responsibilities and issues

  • Creating a friendly and positive work atmosphere
  • Development of human resources
  • Consideration toward health management, safety, and hygiene
  • Enhancing the morale and manners at the workplace
  • Prohibiting political and religious activities

Communication methods

  • Internal newsletters
  • Intranet
  • Corporate Ethics and Human Rights Helpline
  • Safety and Health Committee
  • Various training programs
Local residents
We respect the culture and customs of each region, and support the sustainable development of society through our business activities and social contributions. We work particularly with children in providing opportunities for them to think about the theme of our living environment.

Main responsibilities and issues

  • Taking action that will win the trust of the local community
  • Contributing toward the development of the local community
  • Making efforts toward resolving local issues
  • Supporting education of the next generation

Communication methods

  • Community co-creation activities
  • CSR report
  • Sakura Project
  • Educational assistance activities

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